Shipping policy
Shipping & Payment Information
Thank you for choosing Selenite Morocco! We are dedicated to providing you with an exceptional shopping experience, and we want to ensure that you have all the necessary information about shipping and payment methods. Below you will find details on our shipping options, delivery times, and available payment methods.
Shipping Options:
Standard Shipping: We offer reliable standard shipping services for both domestic and international orders. Our team carefully packs and prepares your items for shipment to ensure they arrive safely at your doorstep.
Expedited Shipping: For those who need their orders delivered more quickly, we provide expedited shipping options. Please note that additional fees may apply, and the availability of this service may vary depending on your location.
Delivery Times: The estimated delivery times for your order may vary depending on the shipping method chosen and your location. Generally, domestic orders within Morocco are delivered within 3-5 business days, while international orders can take anywhere from 7-21 business days. Please note that these are estimated times and delays may occur due to customs clearance or unforeseen circumstances.
Shipping Costs: Shipping costs are calculated based on various factors, including the weight, dimensions, and destination of your order. To determine the exact shipping cost for your specific items, simply proceed to the checkout page and enter your shipping address. The shipping fee will be calculated and displayed before you finalize your purchase.
Payment Methods: We offer convenient and secure payment options to make your shopping experience seamless. Here are the payment methods available:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and Discover. Simply enter your card details at checkout, and rest assured that your payment information is encrypted and protected.
TransferWise: We are pleased to offer TransferWise as a convenient payment method for international customers. TransferWise allows you to make secure and cost-effective international bank transfers in various currencies. During the checkout process, you will be provided with the necessary payment details to initiate the transfer via TransferWise.
PayPal: If you prefer using PayPal for your online transactions, you can choose this option at checkout. Follow the prompts to log in to your PayPal account and complete the payment securely.
Please note that all prices on our website are listed in Euro (€), and any conversion to other currencies will be handled by your payment provider or bank.
Order Processing: Once you place your order, our team works diligently to process it promptly. We aim to ship out orders within 1-3 business days, excluding weekends and holidays (depends on available stock). You will receive an email confirmation with tracking information once your order has been shipped.
If you have any further questions or need assistance with shipping or payment-related inquiries, please feel free to reach out to our customer service team. We are here to help ensure a smooth and satisfactory shopping experience.
Thank you for choosing Selenite Morocco. We appreciate your trust, and we are committed to delivering your orders with care and efficiency.
Sincerely,
The Selenite Morocco Team